Privacy Policy

Buffet Royale Carvery operates restaurant locations in Edmonton West and Sherwood Park, Alberta.

Our locations include:

• Edmonton West

  17202 – 95 Ave

  Edmonton, Alberta, Canada

• Sherwood Park

  #116–957 Fir Street

  Sherwood Park, Alberta, Canada

For privacy questions, requests, or complaints, contact our designated Privacy Officer:

Depending on how you interact with us, we may collect information such as:

• Your name
• Email address
• Telephone number
• Date or month of birth
• Rewards-program membership information
• Digital stamp and reward activity
• Mobile-wallet pass information
• Offer enrollment and redemption information
• Communication and marketing preferences
• Questions, feedback, or other information you send to us
• Technical information such as IP address, browser type, device type, operating system, approximate location, referral source, and website activity
• Cookie identifiers and similar online information
• Any other information you voluntarily provide

We will limit collection to information reasonably required for identified business purposes.

Please do not provide sensitive personal information unless it is specifically requested and reasonably necessary.

We may collect personal information:

• Directly from you when you complete a form
• When you join the Buffet Royale Stamp Card
• When you enroll in the Birthday Buffet Reward
• When you add a reward or membership pass to a mobile wallet
• When you redeem a promotional offer
• When you contact us by email, telephone, website form, or social media
• When you subscribe to promotional communications
• Automatically through cookies and similar website technologies
• Through service providers that support our website and rewards programs

We may use personal information to:

• Register and administer rewards memberships
• Issue digital stamp cards, birthday rewards, and promotional offers
• Track qualifying visits, stamps, rewards, and redemptions
• Deliver or update mobile-wallet passes
• Verify eligibility for a reward or promotion
• Respond to questions, feedback, and support requests
• Send service-related notices about a rewards account
• Send promotional emails or messages where permitted by law
• Manage consent and unsubscribe requests
• Operate, maintain, secure, and improve our website
• Understand website and promotion performance
• Prevent misuse, fraud, security incidents, or unauthorized activity
• Meet legal, regulatory, accounting, and operational requirements
• Protect our rights, property, guests, employees, and business operations

We will not use personal information for a materially different purpose without obtaining additional consent when required.

We collect, use, and disclose personal information with consent or as otherwise permitted or required by law.

If you choose to receive promotional emails or electronic messages, we will handle those communications in accordance with Canada’s Anti-Spam Legislation.

Our commercial electronic messages will include:

• Information identifying the sender
• A way to contact us
• A clear unsubscribe mechanism

You may withdraw consent to marketing communications at any time by using the unsubscribe link in a message or contacting us.

Withdrawing marketing consent will not prevent us from sending necessary service messages related to an active rewards account, transaction, security matter, or request.

When you enroll in a Buffet Royale rewards promotion, information may be processed through our rewards-program service provider.

The Stamp Card program may use information to:

• Create a membership
• Record qualifying visits or purchases
• Issue stamps and rewards
• Deliver a sign-up reward
• Determine when a free buffet reward has been earned

The Birthday Buffet Reward may use birth-date information to determine eligibility and deliver the birthday offer.

We will not use birth-date information for unrelated purposes without consent.

Specific promotional terms, eligibility requirements, and redemption conditions are displayed with each offer.

If you add a Buffet Royale card or reward to Apple Wallet or Google Wallet, your use of that wallet is also governed by the privacy terms of the applicable wallet provider.

We may send updates to a mobile-wallet pass, such as:

• Membership information
• Stamp balances
• Available rewards
• Offer updates
• Expiration or redemption information

Buffet Royale Carvery does not control the independent privacy practices of Apple, Google, or other third-party wallet providers.

Our website may use cookies and similar technologies to:

• Maintain essential website functionality
• Remember user preferences
• Understand website traffic and performance
• Detect errors and security issues
• Measure interactions with promotions
• Improve the website experience

Where required, users should be given an appropriate choice regarding non-essential cookies.

Do not activate advertising or behavioural-tracking cookies until an appropriate consent mechanism has been implemented.

Users can also control cookies through their browser settings. Disabling some cookies may affect website functionality.

We do not sell personal information.

We may disclose personal information to service providers that help us operate our business, such as providers of:

• Website hosting
• Rewards-program enrollment and administration
• Mobile-wallet pass delivery
• Email and electronic communications
• Website analytics
• Data storage and security
• Technical support

Service providers should receive only the information reasonably required to perform their services and must handle it in accordance with their contractual and legal obligations.

We may also disclose information:

• With your consent
• When required or authorized by law
• To respond to a lawful request, court order, or regulatory process
• To investigate fraud, misuse, or a security incident
• To protect our legal rights or the safety of others
• In connection with a business transaction such as a sale, merger, financing, or reorganization, subject to applicable safeguards

Some service providers may process or store information outside Alberta or Canada.

When personal information is handled in another jurisdiction, it may be subject to the laws of that jurisdiction and could be accessible to courts, law-enforcement agencies, or government authorities under those laws.

We use reasonable measures to require service providers to protect personal information appropriately.

Contact our Privacy Officer if you would like information about our service providers or the jurisdictions in which they may process information.

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this policy
• Administer an active rewards account
• Complete a transaction or redemption
• Address a complaint or inquiry
• Meet legal, accounting, security, and recordkeeping requirements

When information is no longer required, we will securely delete, destroy, or anonymize it, subject to applicable legal requirements and backup-retention practices.

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

These measures may include:

• Access restrictions
• Account and system controls
• Secure service providers
• Encryption where appropriate
• Monitoring and security procedures
• Staff privacy practices
• Secure disposal methods

No website, transmission method, or storage system can be guaranteed to be completely secure.

If a privacy or security incident creates a legally reportable risk, we will take the steps required under applicable law.

Subject to applicable legal exceptions, you may request:

• Access to personal information we hold about you
• Information about how your information has been used or disclosed
• Correction of inaccurate or incomplete information
• Withdrawal of consent where consent is the legal basis for processing
• Closure of a rewards account
• Deletion of information that we are no longer required to retain

Send requests to our Privacy Officer using the contact information in this policy.

We may need to verify your identity before completing a request. We will respond within the time required by applicable law.

Our website and rewards programs are not intentionally directed at children who cannot legally provide valid consent.

If parental or guardian consent is required by law, the appropriate consent must be obtained before the child’s personal information is submitted.

If you believe a child has provided personal information improperly, contact our Privacy Officer.

Our website may contain links to third-party websites, maps, social networks, enrollment systems, or mobile-wallet providers.

Those third parties have their own privacy policies and practices. Buffet Royale Carvery is not responsible for how an independent third party collects, uses, or safeguards information after you leave our website.

Please direct privacy concerns to our Privacy Officer first so that we have an opportunity to address them.

If your concern is not resolved, you may contact the Office of the Information and Privacy Commissioner of Alberta.

You may also contact the Office of the Privacy Commissioner of Canada when federal privacy law applies.

We may update this Privacy Policy to reflect changes to our services, technologies, legal obligations, or privacy practices.

The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the website or another appropriate method.

For privacy questions, access or correction requests, consent withdrawals, or complaints, contact: